Children’s Welfare


At Coldfall we take our role to act In Loco Parentis extremely seriously.  Whilst your children are in our care we do the upmost to ensure they have a happy, and healthy experience, and that we have the best Safeguarding measures in place.  Staff take part in regular training to fulfil these roles, so that you can rest assured they will remain safe in our care throughout the day.

Below is some information on how we achieve these goals, but if you have any further questions please contact the office on

Medical Issues

Parents should notify the school of any medical issues relating to their child on admission to the school, including details of any medication. Children with a long-term medical condition will need to complete a medical plan.


Leonie Gosling-Brown

Therapis Georgiou

Gail Roose

Mitchell Browning

Laureline Verpiot

Margaret Soful-Arslan

Seraphina Coffman


Seraphina Coffman

Leonie Gosling-Brown

Please read our Medical Needs Policy for further information.


At Coldfall Primary School we follow our seven golden rules.

Golden Rules

We have clear routines, rules, sanctions and rewards to make sure that behaviour is excellent throughout the school,

Coldfall behaviour sanctions and Coldfall Behaviour Policy Summary

Read our Full Behaviour and Child-on-Child Abuse Policies.

A Healthy School

Coldfall has two qualified sports coaches committed to developing fit, healthy bodies.

We teach the benefits of exercise and eating a healthy diet. Our school meals meet all the nutritional standards and have been awarded the ‘Food for Life’ standard. All infant children receive a free hot school meal every day.

Find out more about school lunches HERE.

We also teach social and emotional learning skills to encourage children to develop good relationships with others, positive attitudes and mental well-being.

In our Food Technology room, children learn about nutrition, healthy eating and basic cooking skills.

Mental Health & Wellbeing Provision Map

Mental Health & Wellbeing resource


Information is correct as of April 2022.

Haringey’s Mental Health Resource Hub is Haringey’s portal for mental health support. Please find further and specialized contact information below.


NHS Mental Health Support Team Helpline

0208 702 6035

Monday-Friday 9.00am-3.00pm, excluding bank holidays


The NHS Mental Health Support Team has set up an emotional wellbeing telephone support line, staffed by mental health professionals with experience working in schools. 

The phone line is open to school staff, students and their families, who may phone up and talk to a member of the team about how they are feeling. Staff and family members will also be able to discuss concerns about the emotional wellbeing of a child in their care. They are able to signpost to useful resources and services. 

The support line is a short-term initiative. The team is not able to offer long-term or crisis support.

NB This is only running during school holidays at the moment.


Young Minds Parents Helpline 0808 802 5544 
Monday-Friday 9.30am-4.00pm (contact form)

Young Minds is the UK’s leading charity championing the wellbeing and mental health of young people. It has a free helpline for parents/carers worried about the behaviour or mental health of a child or young person up to the age of 25. Helpline advisors can refer you to specialists, who will arrange a consultation, normally within seven days of your call.


BOLOH 0800 151 2605

Monday-Friday 10.00am-8.00pm, Saturday-Sunday 10.00am-3.00pm


Online chat available through the website

Boloh offers emotional support, advice and signposting for Black, Asian and Minority Ethnic families.


Childline 0800 1111

Childline offers free and confidential help and advice to children and young people 24 hours a day.


Barnet, Enfield and Haringey CAMHS Crisis Line 0800 151 0023

Child and Adolescent Mental Health Services has introduced a 24-hour helpline providing help or advice in a crisis from trained mental health advisors and clinicians.


Safe Haven 0800 953 0223

Mind in Haringey have teamed up with Clarendon Recovery College and Barnet Enfield Haringey Mental Health Trust to create ‘Safe Haven’, a free mental health crisis support line, open seven days a week, 5pm to 8pm. 

Samaritans 116 123

Confidential emotional support 24 hours a day for people of all ages who are experiencing feelings of distress or despair, or struggling to cope, and need someone to talk to. 






Anxiety UK

03444 775 774

Monday-Friday 9.30am–5.30pm, excluding bank holidays

Text 07537 416 905



Anxiety UK has a membership model but there are some free resources available. The confidential helpline is not a Freephone number but you can have a Live Chat via the website or text.





0808 801 0677

Monday-Friday 9.00am –midnight, Saturday-Sunday 4pm – midnight, 365 days a year

Beat is the UK’s eating disorder charity. Their Youthline service is reachable on 0808 801 0711.




Grief Encounter (a local charity supporting bereaved children and young people)

0808 802 0111

Monday-Friday 9.00am-9.00pm

Email: – web chat is available through the home page


Cruse Bereavement Care (for any bereaved person)

0808 808 1677 

Monday and Friday 9.30am-5.00pm, excluding bank holidays

Tuesday, Wednesday & Thursday 9.30am-8.00pm, weekends 10.00am-2.00pm – web chat available Monday-Friday 9.00am-9.00pm – Cruse’s website for young people


Child Bereavement UK (supporting children and parents)

0800 02 888 40

Monday-Friday 9.00am-5.00pm, excluding bank holidays

Email: – web chat available Monday-Friday 9.00am-9.00pm


Winston’s Wish (supporting children and young people)

08088 020 021

Monday-Friday 9.00am-5.00pm, excluding bank holidays

Email: – online chat Tuesday 1.00-5.00pm, Friday 9.30am-1.00pm

Crisis Messenger – text WW to 85258


Nasfiyat Intercultural Therapy Centre/BAMEStream (over-18s)

Nasfiyat will provide brief, free online or telephone emotional support to anyone from a Black, Asian or other Minority Ethnic background experiencing bereavement and loss due to the Covid-19 pandemic.

Telephone referral: 020 7263 6947



Sudden offers bereavement support for anyone who has lost a loved one unexpectedly.

0800 2600 400

Monday-Friday 10.00am-4.00pm



National Bereavement Partnership

The National Bereavement Partnership provides a support helpline, counselling referral and befriending service for anyone suffering from bereavement, grief, mental health issues, and those affected by the COVID-19 pandemic.

0800 448 0800


Connected Communities

020 8489 4431

Monday-Friday 8.30am-6.30pm

Haringey residents who are worried about the impact of COVID-19 on their finances, or their ability to access essential items or support they need, can contact Connected Communities. 

Barnet Council Community Help Hub (for urgent non-medical and self-isolation support)

0808 281 3210

Monday-Friday 9.00am-5.00pm



Kooth (for Y6s and older children)

Kooth is a free online counselling and wellbeing platform for young people aged 11-18. It is safe, secure and anonymous. Signing up is easy, with no referral needed. The service is staffed by a professional team of qualified counsellors and offers one-to-one support as well as a range of therapeutic tools and activities.


020 8702 3405

Monday-Friday 9.00am-5.00pm

CHOICES offers support to children and young people in Haringey who are worried about their emotional wellbeing. Parents/carers are welcome to contact the service if they are concerned about a child in their care. CHOICES is open to self-referrals and signposts to further support in Haringey. It is not a crisis service.



Open Door

020 8348 5947

The Mix

The Mix is a UK based charity that provides free, confidential support for young people under 25 via online, social and mobile.




Let’s Talk IAPT

Barnet: 020 8702 5309

Enfield: 020 8342 3012

Haringey: 020 3074 2280

Let’s Talk Improving Access to Psychological Therapies (IAPT) is a free NHS evidence-based talking therapy service for people aged 16 or over. It offers a range of treatments for mild to moderate mental health issues. Anyone registered with a Haringey, Barnet or Enfield GP can self-refer – online is easiest. Due to COVID-19, all treatment is now by phone or online and wait times will be extended.


Haringey Wellbeing Network

07508 511128 or 020 8340 2474 for general enquiries


The Haringey Wellbeing Network (HWN) is a network of voluntary sector mental health services for adults. Its purpose is to empower people to work towards better mental and physical wellbeing and to alleviate issues such as stress, anxiety, low mood, loneliness and isolation. HWN is accepting new referrals and will provide access to services including weekly welfare calls, brief interventions and time-limited advocacy, and wellbeing support. It is open to anyone who is a Haringey resident or is registered to a Haringey GP. 

Improving Black Minds in Haringey

Improving Black Minds in Haringey is a service from the mental health charity Mind in Haringey offering therapeutic support to anyone who lives or works in Haringey. Group work and 1:1 counselling is available. Please find the self-referral form in the link above.



Some of our families have found the following organisations helpful:

Terapia is a charity offering counselling and a therapy training organisation.

Rephael House is a charity offering a range of counselling services and there are subsidies available.

Child in Time

Stepping Stones

Altum Health

The British Association for Counselling and Psychotherapy has a therapist directory as does the Counselling Directory.



Please call the NSPCC on 0808 800 5000 or contact the safeguarding team at school at or on 020 8883 0608.


Public Health England has produced a Psychological First Aid training course, available to anyone wishing to support children and young people’s mental health at times of emergency or crisis. Launched in February 2021, it’s free, online, can be completed in three hours and requires no previous experience. Read more about the course here.

The Free Mindfulness Project links to online mindfulness resources.

Let’s Talk IAPT has put together packs to help Haringey and Barnet/Enfield residents manage low mood and anxiety. Resources range from practical advice to tools and techniques based on the principles of Cognitive Behavioural Therapy. Workbooks include Living with Worry and Anxiety Amidst Global Uncertainty, which is available in translation (see the activity menu on page 7).

Mentally Healthy Schools puts together toolkits for schools and parents/carers, linking to quality-assured resources to help manage anxiety and improve wellbeing. The focus is on child mental health. Have a look at the link to 90+ self-care activities, written by young people for young people. It is a portal site created by the UK’s leading children’s mental health charities and is well worth exploring. 

The NHS-approved online resource Good Thinking provides safe, proactive and early intervention tools to adult Londoners who are experiencing the four most common mental health and wellbeing concerns: depression, stress, sleep, and anxiety. It has developed self-assessment tools to direct users to the resources and apps most appropriate to their needs.

Anxiety Presentation

Special Educational Needs and Disability (SEND)

Coldfall is a very inclusive school and we welcome children with special needs, be they learning, social, behavioural or physical. We have a clear SEND policy and ensure all children are provided for as effectively as is possible.

Children with statements of special educational needs or disabilities (SEND) are given priority for admission and we make every effort to ensure they settle quickly and are given the support they require. Disabled access and facilities are in our Pond View building, new Reception classrooms and on the ground floor of the main building. There is also a lift up to the first floor.

Child Protection and Safeguarding

It is a sad reality that some children are abused by members of their family or by trusted adults physically, emotionally, sexually or through neglect. All schools have a legal duty to look for signs of abuse and report suspected cases to Social Services, who will then carry out any necessary investigation. At Coldfall we take this matter very seriously, using the local authority’s guidelines in carrying out our duty of care to our children.

Schools are also required by law to provide relevant information on children to Social Services as part of any investigation and to share that information at multi-agency child protection meetings, to which parents are usually invited.

While we always aim to work in partnership with parents in relation to children’s welfare, the safety and protection of the children are always paramount.

Read our Safeguarding and Child Protection Policy HERE

Great Mental Health day
Wellbeing Presentation


“Treat people the way you want to be treated. Talk to people the way that you want to be talked to. Respect is earned not given”